CUSTOMER CARE AND SERVICE POLICY
I/O Systems A.H LTD aims to provide its clients with a high-quality service experience based on integrity, reliability, professionalism, and technological innovation.
We, the management and staff of I/O Systems A.H LTD, are committed to creating personal connections with our clients based on full trust, and in order to best analyze and adapt our solutions and services according to the client’s changing needs.
These are the key values that form the foundation of our customer policy:
Integrity: We commit to treating clients with honor and integrity, and with full respect for privacy and confidentiality.
Reliability: We are aware of the importance of our clients’ systems, and we therefore always strive to provide products at the highest level of reliability necessary for integration into critical systems.
Professionalism: Our employees strive to work with professionalism at all times while maintaining strict standards according to the company’s work protocols and the client’s requests.
Technological innovation: The company works to implement the most up-to-date and efficient solutions on the market in order to provide the best, most reliable and cost-effective solution.
Service: Our staff stands in service of customers in order to ensure that our products and solutions meet the client’s requirements and allow continuous, high-quality performance according to customer demands.
I/O Systems A.H LTD commits to the following time frames for its services:
Provision of a preliminary response to client request/inquiry - up to 4 hours
Arrival of team on-site to provide service - up to 2 business days
Provision of a price quote - up to 7 business days
For existing customers, there is the option to extend customer service and support times beyond the above mentioned time frames.
* In urgent cases only, existing clients will receive service outside of business hours.
If you would like to initiate a service call or contact us with any issues related to the quality of your equipment, product safety, or operational assistance, please complete the form below: